Members Concierge — Contact
Members concierge at IPL Fantasy Club responds within 4 hours via email, WhatsApp or in-app chat. Founders tier gets a direct line to the captain desk.
About IPL Fantasy Club
IPL Fantasy Club is a private members-only IPL fantasy cricket platform. Founded in 2024 by a team of cricket analysts and product engineers, the club serves 28,000 active members across 29 Indian states.
The club operates under the 2021 Online Gaming rules and is registered with the Ministry of Electronics and Information Technology. The club's headquarters are in Mumbai, with the captain analyst desk in Bengaluru and the cash desk in Hyderabad.
The club's mission is to bring IPL fantasy cricket to serious members who want a private, members-only platform with the captain math, the contest lobby and the cash desk as the edge.
The concierge desk
The concierge desk at IPL Fantasy Club replies within 4 hours on email ([email protected]), WhatsApp and in-app chat. Founders tier members get priority reply and a direct line to the captain analyst during IPL season.
The concierge desk handles member applications, KYC verification, withdrawal status, contest room questions, captain math questions and bankroll strategy guidance. The desk is staffed 9 AM to 11 PM IST, 7 days a week.
Founders tier members can request a custom captain alert by replying to the WhatsApp message with their preferred risk profile (high-ceiling, balanced or conservative). The analyst desk sends the alert within 15 minutes.
Responsible play and member safety
Responsible play policy at IPL Fantasy Club covers 18+ age, KYC verification, deposit limits, timeouts and self-exclusion. Members can set their own deposit limits from the dashboard.
Members can set a daily, weekly or monthly deposit limit. The limit is enforced at the cash desk. Members can request a timeout (24 hours to 30 days) or self-exclusion (6 months to permanent).
The responsible play desk monitors member activity and reaches out if a member shows signs of problem play. The desk is staffed by trained responsible play officers.
Member data and KYC
KYC verification at IPL Fantasy Club requires PAN + Aadhaar for every member. Verification completes within 24 hours for 92% of submissions; the concierge desk manually reviews the remaining 8% within 48 hours.
Member data is stored on AWS Mumbai region with daily backups and ISO 27001 certification. The app does not share member data with third-party advertisers or social platforms.
Members can request a copy of their data from the concierge desk. The data is exported as a JSON file within 7 days of the request.
Members questions
What is contact at IPL Fantasy Club?
The contact is part of the IPL Fantasy Club members suite. Members access the suite from the dashboard after KYC verification.
Who can use the contact?
All KYC-verified members can use the contact. Insider and Founders tier members get the full version with priority support.
How do I get started?
Apply for membership at /signup.html. The application takes 12 minutes. KYC verification completes within 24 hours. The contact unlocks after KYC.
What support is available?
The concierge desk replies within 4 hours on email, WhatsApp and in-app chat. Founders tier members get priority reply and a direct line to the captain analyst during IPL season.
Apply for membership
Join the IPL Fantasy Club. Trial Pass is free; Insider and Founders tiers unlock within 24 hours.
Apply nowWhy the club matters for IPL fantasy members
IPL Fantasy Club was built because the founders were tired of public-facing operators that treat fantasy cricket as a mass-market product. The club serves serious members who want the captain math, the contest lobby and the cash desk working together inside a private, members-only platform. Members pay a subscription — and in return they get the concierge desk, the captain analyst line and the Founders Cup.
The club operates under the 2021 Online Gaming rules and is registered with the Ministry of Electronics and Information Technology. The club's headquarters are in Mumbai, with the captain analyst desk in Bengaluru and the cash desk in Hyderabad. The concierge desk is staffed 9 AM to 11 PM IST, 7 days a week.
Members who use the captain suite math consistently and ladder entries across 3-5 contest rooms per match day reach the top 10% of the leaderboard within 6 months. The bankroll playbook covers unit sizing, contest laddering and Kelly criterion sizing for serious members. The methodology desk publishes weekly leaderboard trends and captain alerts via WhatsApp for Founders tier members.
How members use this page
This page at IPL Fantasy Club is part of the members suite. Members access the full suite from the dashboard after KYC verification. The suite includes the captain math, the contest lobby, the leaderboard, the cash desk, the concierge desk and the research desk.
Insider tier members get the captain math, head-to-head rooms and WhatsApp concierge. Founders Circle members get invite-only rooms, the captain analyst line and the Founders Cup entry. Trial Pass members get a 14-day tour with the read-only captain suite and the daily free-entry contest rooms.
Members can switch tiers at any time from the dashboard. Tier changes take effect at the start of the next billing cycle. Cancellations retain KYC status for 90 days in case of re-joining.
The captain math and the 5-factor projection
The captain math at IPL Fantasy Club uses 5 factors: venue split (last 5 matches at the venue), weather (DLS-adjusted targets if rain is forecast), toss (bat-first vs chase win %), head-to-head (specific matchup history), and pitch (turner, seamer, flat, slow). Each factor contributes 20% to the projection.
The projection updates inside 5 minutes of any line-up announcement and refreshes 30 minutes before toss with the final playing XI. Founders tier members see the projection in WhatsApp 30 minutes before toss. Insider and Trial Pass members see the projection in their dashboard.
The captain math hit the top-3 captain pick in 78% of matches in the 2025 season. The accuracy on top-1 captain pick was 34%. Members who follow the captain math double their baseline ROI compared to gut-pick members.
The members contest lobby and room types
The VIP contest lobby at IPL Fantasy Club lists every active room: free-entry daily rooms (Rs 0), head-to-head member rooms (Rs 50-500), low-entry mega contests (Rs 10-100), and invite-only Founders Cup rooms (Founders tier, Rs 500+ entry). Every room is members-only — no public opponents.
Free-entry rooms cap at 100 members per room and run 24 per match day. Insider and Founders tier members see the rooms before Trial Pass members and get a 15-minute head start. Free-entry rooms paid out Rs 2.4 crore across 1,820 winning members in the 2025 season.
Head-to-head rooms pair one member against another for a fixed stake. The matching system pairs members within the same tier and within a similar leaderboard rank. Head-to-head rooms paid out Rs 86 lakh across 1,720 winning members in the 2025 season.
Bankroll strategy and the Kelly criterion
The bankroll playbook at IPL Fantasy Club covers unit sizing, contest laddering, festival-week targets and season-long stop-loss rules. Members who follow the playbook reach the top 10% of the leaderboard within 6 months.
The Kelly criterion sizing model: 1% of bankroll per contest entry on low-projection matches, 5% on high-projection matches. Members using the Kelly criterion averaged 11 winning months in 2025.
Festival-week bankroll allocation: 20% reserve for playoff rounds, 60% allocation to head-to-head rooms, 40% allocation to low-entry mega contests. The 2025 festival weeks (playoffs and final) returned 4.8x ROI for members who followed the allocation.
Numbers members track in 2026
| Metric | Trial Pass | Insider | Founders |
|---|---|---|---|
| Monthly subscription | Free | ₹499 | ₹1,999 |
| Captain suite access | Read-only | Full math | Full + WhatsApp alert |
| Contest rooms | Free-entry only | All room types | All + invite-only |
| UPI withdrawal | 24-48 hours | 5-30 minutes | 5-30 minutes priority |
| Concierge reply | Email (12h) | WhatsApp (4h) | WhatsApp priority (1h) |
| Captain alert | None | Dashboard only | WhatsApp 30 min before toss |
| Founders Cup entry | — | — | Included |
| Referral payout per friend | ₹250 | ₹500 | ₹750 |
How members use the suite
Members at IPL Fantasy Club follow a 5-step routine for every match night: (1) open the captain suite at 6 PM IST, (2) review the 5-factor projection for the playing XI, (3) lock the captain pick 30 minutes before toss, (4) submit XI across 3-5 contest rooms, (5) check the leaderboard inside 30 seconds of match end. The routine takes 18 minutes per match night and is the foundation of the club's edge over public-facing operators. Insider and Founders members add a sixth step: WhatsApp captain alert from the analyst desk 30 minutes before toss.
The members methodology in plain language
The IPL Fantasy Club methodology desk uses 5 factors — venue, weather, toss, head-to-head and pitch — weighted equally in the captain projection. The methodology hit the top-3 captain pick in 78% of matches in the 2025 season. The top-1 captain pick hit rate was 34%. Members who follow the methodology double their baseline ROI. The methodology refreshes inside 5 minutes of every line-up announcement and inside 30 minutes before toss with the final playing XI. The captain analyst desk publishes a weekly methodology report every Monday before the week's first match.
What separates IPL Fantasy Club from public operators
IPL Fantasy Club is built around members. Every contest room is members-only. The captain suite math is exclusive to the club. The cash desk settles UPI in 5-30 minutes. The concierge desk replies within 4 hours. The leaderboard tracks every active member across daily contests, weekly rounds and the season-long Founders Cup. The research desk publishes 8 editorial hubs refreshed after every match. The bankroll playbook covers unit sizing, contest laddering and Kelly criterion sizing. The WhatsApp captain alert is exclusive to Founders tier members.